I went to my lodge and spent the following FOUR hours on the phone with AA within an make an effort to have the bag sent to LGA initial thing in the morning, where I could be waiting around.
On December twenty five, My 3 sons and I had a flight from Cleveland to Phoenix that was to depart at seven:fifty using a stop in Charlotte NC. At about 3 or four pm to the day of our departure, American Airways delayed our flight which would make us pass up our link in Charlotte which had no other flights out to Phoenix that day OR another! And why the hold off? No explanation. So with none help from an AA agent..(almost just as if it had been our fault) we found another flight via Dallas…which still left in an hour in addition to a 50 %. We made it on the airport but with Yet one more rude AA consultant, (I recognized it had been hectic with the vacations and all) I had been assured which i could get my bag in Dallas considering that we now experienced to invest the evening there. I questioned him in regards to the tag that looked like it was checked to Phoenix and he said curtly, you’ll just decide it up in Dallas and recheck it each morning. Perfectly the bag didn't allow it to be to the conveyer in Dallas. Once i requested Yet another representative about it, he claimed it had been in a huge area and it absolutely was going out whenever we still left each morning. I explained to him I required it for my lodge continue to be, and he informed me it could get four hours to obtain it. Alright…nevermind…I’ll be back again right here in 4 hrs!!! So I left for your Dallas lodge without the need of my luggage.. Bought on our flight the subsequent early morning and took off by the due date.
I'm so impressed by Tracy Miller in the reservations department. I unintentionally booked a flight to the wrong place and was freaking out, and he or she labored with me to don't just get me to the right destination but also found a similar selling price.
My husband And that i were booked for honeymoon to NYC on Nov 9, 2015. Report locator: VDEURG. Over the working day we were to go away, Our flight #4378 was cancelled on account of no crew. We ended up booked for afterwards flight #5738, costing us a fifty percent working day of getaway. The next flight was then cancelled on account of routine maintenance issue. Quite a few alternate options ended up supplied but nothing at all that might get us to NYC n the ninth. We experienced garanteed reservations at Hampton Inn, Occasions Sq. at $317 a night which were non-refundable as it absolutely was less than 24 hours. We ere supplied a flight to Dallas that will get us outside of Pensacola late but only if we drove an hour absent to Fort Walton Seashore airport. We took it, got in late and remaining right after 4 several hours slumber the following day. That Charge us an additional $177.00 in hotel costs. My spouse’s baggage never arrived in Dallas as we had been promised it might- mine took about an hour or so to search out mainly because it was not about the carousel with the rest of the flights baggage, We received into NYC every day right after our honeymoon was to start, with a great deal of strain and price.
My relatives just traveled from Boston MA to Charlotte NC and had a horrible practical experience boarding the aircraft. Each my youngsters have disabilities and we have been manufactured to board the airplane last. I'm not pleased with how your airline treats kids with disabilities. A policy change needs to be manufactured.
I flew AA back again from Boston through Charlotte to Sarasota, FL on Monday, July 18th. The flight from Boston to Charlotte went nicely and we arrived promptly. special info The pilot in no way once communicated With all the passengers (the usual flight data most pilots do share after we have been from the air, together with a welcome) and also the Flight Attendants under no circumstances explained to us what gate we were being at when we landed. I'd a brief relationship time (which was delivered After i produced the reservations on the net), which I used to be capable to make right after traversing the whole Charlotte airport. When I obtained to the gate I requested the Ticket Agent once we can be expecting to land in Sarasota and was informed the crew experienced not nonetheless arrived. At NO time was an announcement made if the crew had arrived or when to anticipate to depart.
My Close friend of mine booked my Mother a reservation from haiti to miami fl I compensated her $three hundred to acquire me the fares even so she did not explained to me the flight might be scheduling with a nonrevenue flight it had been a ridicullus instant for all of us, quesion I have If your seat is not really guarantee why did she took the money from me
I happen to be stuck in Charlotte for nearly on a daily basis now. I'm speculated to be connecting to New Bern, NC. I won't be traveling American Airways once more!
we were charged $861 to alter the flight itinerary. The journey company blames the AA for the high charge and AA washed their palms.
My husband And that i had a flight leaving Richmond Virginia having a closing vacation spot of Seattle Washington. We have been informed about traveling and had flown other Airways earlier that 7 days intending to and from several Locations. We had all our facts and went to make use of the American Airways kiosk to print our boarding passes. The kiosk didnt inquire if those people who are traveling are armed service personnel so we started out about and waited in line to speak to the agent at the counter. As soon as we had been up within the counter we explained to a Girl driving the counter that my spouse is in the navy and we experienced two baggage to examine in. Thats whenever we had been knowledgeable that our luggage where over weight and It might be 250$ additional. We requested for your Woman to point out us the place the package deal pricing is written. She was not able to supply that details and went on to inform us we could glance it up ourselves. My spouse who is enlisted while in the U.S. Coastline Guard hasn't experienced to pay more or any sum for baggage, on orders or personal. My husband gave her the 250$ and that's once the representative we were being speaking with soon turned incredibly impolite and threatened to cancel our entire flight.
– Entirely transform your management composition with those who ‘actually care’ about your Main objective.
On Jan tenth 2014, we had a return flight from Miami to Seattle. This was a immediate flight which ought to have been 6.5 hrs. We boarded about 30 min late, only to hear from your captain that we have been continue to awaiting fuel and nevertheless didn't have confirmation concerning when, but that it would take a minimum of twenty min to refuel. Finally soon after 1 hour about the aircraft, we experienced refueled, only to listen to that an armrest was broken and we have been watching for a fix. We were on the approach for 1.5 hrs, in advance of just take-off. WHY, would you board travellers on that extended of a flight In advance of refueling, Specially not having an ETA with the gasoline?
Nevertheless looking to locate another person to help me with my concern. Have despatched a information to the AA internet site that has a reaction that produced no feeling. Have termed and been told to send out the concept. I tried to reaction to your concept that made no feeling And that i acquired an e-mail again stating that the e-mail address I responded to is not is use.
I respect you will be going through a merger and many employees can be below thrilled, but this Mindset shouldn't be evident towards your shoppers who are merely contacting for getting some help.